GENERAL TERMS

1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program.

2- If adequate participation is not achieved for the trip, the Agency can cancel the tour up to 21 days prior to the departure date. In such a case, the cancellation information will be communicated to the guest. The full price of the tour will be refunded to the guest. For refunds of additional services purchased outside the tour; domestic connecting flights purchased from the Agency will also be refunded to the guest, visa services, and travel health insurance that have been submitted for visa applications on behalf of the guest cannot be refunded as these services have been utilized, if a visa application has not been made, refunds for visa and travel health insurance will also be made. If the guest purchased the domestic connecting flight from a different service provider independently of the Agency, in the event the tour is canceled by the Agency, the guest cannot claim any refund from the Agency. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour; the Agency shall not be held responsible.

3- If sufficient participation is not achieved for the trip, the Agency has the right to show goodwill and not to cancel the tour. In this case, since the tour will be arranged individually for the guest, the included guiding service will only cover the international arrival-departure transfers.

Cancellation and Change

4- In our tours, tickets for transportation are issued at the time of reservation. Cancellations made more than 30 days prior to the departure date will incur penalty fees for these flight ticket costs that have no right of cancellation, change, or refund.

5- Guests have the right to cancel without penalty, provided they inform the Agency in writing up to 30 days before the tour departure date, except for airline tickets for which payment has been made and/or a commitment has been made by the Agency. If there are 31 days or less until the tour start date, the guest may cancel by paying a penalty amounting to 50% of the remaining tour fee from the flight ticket price, and for cancellations made 15 days or less before the start date of the tour, the guest may cancel by paying the full penalty amount. In the event of a cancellation request, it is necessary to inquire in advance regarding the cancellation and refund conditions for additional services such as domestic connecting flights, visa services, and travel health insurance, as these conditions may vary based on the cancellation request timeline. The Agency cannot make any commitments regarding refunds for additional services.

Guiding Services and Extra Tours

6- The days and times of the tours specified in the program may change by the guide based on the opening/closing status of museums and historical sites and weather conditions. Different guides may accompany our guests during the tours.

7- Panoramic city tours included in the tour package are organized for the general introduction of the cities and are conducted as panoramic tours with commentary from the guide inside the vehicle, not including museum or historical site admissions, for a maximum of 2-3 hours. Panoramic tours are not the responsibility of the Agency if they cannot be conducted due to local authorities not allowing entry or any events resulting in closed roads, as well as in cases where the tour cannot take place due to weather conditions. Some tours may be carried out using public transportation or on foot where road closures or restrictions on vehicle entry exist.

8- Our guide may change the days of city tours and/or additional tours based on the number of participants and the opening status of museums and historical sites while adhering to the content of our tours. This also applies to any changes that may occur with flight times.

9- Important considerations for our tours conducted by Speed Boats; heavy meals should not be consumed immediately before boarding, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, or pregnant guests must inform their guides of their conditions.

10- If participation is not provided in the services included in the prices indicated such as tours or meal services, there will be no refunds.

About Flights

11- The Agency acts as an intermediary between the airline and the passenger, and in case of any disputes, Turkish legislation along with the provisions of the Hague Protocol and the Warsaw Convention will be applied.

12- Delays or changes in flight times may occur on scheduled and charter flights. The Agency is obliged to inform the passengers of these changes as soon as possible. The passenger has accepted the risk of flight time changes/cancellations when purchasing the tour.

13- Infants aged 0-2 only pay airport tax.

14- According to airline regulations, return flights of purchased tickets will be canceled by the airline if the outbound flight is not utilized.

15- Check-in and boarding procedures for individuals participating in tours that include flights are personal responsibilities and must be completed by the guests at the airports in advance either at the airline counters or online via the airline’s website.

16- Last-minute delays and gate changes in flights are announced via voice at the airports and displayed on information boards. This information must be followed by the guests themselves.

17- The Agency is not responsible for guests who are not present at the specified airport during the hours reported according to the airline regulations for participation in the tour, do not complete check-in and boarding procedures on time, or complete these procedures but fail to board the flight. All expenses incurred for obtaining new round-trip tickets and necessary transfers in the destination for guests who miss their flights are the responsibility of the guests.

18- The general baggage allowance for flights departing from Turkey is 20 kg. This weight may vary based on the airline and the country being traveled to. If there are domestic flights in the country being traveled to, this weight may be reduced to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency.

19- For guests wishing to upgrade their tickets with miles (to business or first class); upgrade procedures can be performed after tickets have been issued depending on the availability of the airline (check the airline you are a member of). A milage guarantee is not provided for each flight. Please check whether the tickets for the program are of an upgradeable class.

20- Meals and online check-in services may incur additional charges on some airlines.

Other Matters

21- The Agency will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, the Agency's cancellation conditions will apply.

22- In cases where hotel(s) are indicated only by category information without specified names or where optional alternatives are provided for the same destination, the Agency will inform the guest of the hotel name 48 hours before the tour departure.

23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located further away than specified distances. In such a case, the Agency will inform the guest 15 days before the departure date of the tour.

24- At the time of registration for the purchased tour; the name, birth date, and passport number as stated in the passport must be entered/declared correctly in the system. Flight tickets are issued based on this information. The penalty fee for cancellations or changes resulting from incorrect information will be charged to the guests.

25- To use your mobile phones abroad, check with the company to which your line belongs before leaving Turkey whether your phone is activated for use abroad.

26- The hotel check-in time is 15:00, and the check-out time is 12:00.

27- Requests related to rooms (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. The reserved rooms will be provided in accordance with the guest's preferences based on hotel availability. The fulfillment of these requests is subject to availability at the time of check-in and cannot be guaranteed by the Agency.

28- The breakfasts offered at hotels may differ from the rich breakfast traditionally observed in Turkish cuisine. Generally, they are served as a limited selection of continental breakfasts consisting of butter, jam, bread, and tea or coffee, and may be served in a separate room allocated for the group.

29- In some cases, a double bed may be provided instead of a twin room. Many European hotels offer rooms with two beds that can be joined as needed.

30- The policy regarding child and extra beds may vary from hotel to hotel, depending on the room types.

31- Any extra bed and baby cot is provided upon request and based on the hotel’s availability, and must be approved by the hotel.

32- The capacity for extra beds or baby cots in rooms is 1 unit (maximum).

33- In triple rooms, there is an application for extra beds, and the bed allocated to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. The extra beds are composed of foldable and coach beds. Our guests declare their acceptance of the possible congestion and bed type due to extra beds to be added in standard rooms in their triple room and/or child bookings.

34- If the number of children and their ages stated by the guests in hotel reservations for adults and children to stay together is incorrectly declared, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. Hotels may request identification for age determination regarding children.

35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid when the child is accommodated alongside two adults. Child discounts apply to the eligible age group for "single child" when staying with two adults.

36- Daily currency exchanges are reflected in TL prices. The rates at the time of payment will be valid. Any additional requests and services (mini-bar, ironing, etc.) at the hotel will be subject to additional charges. These expenses are not included in the purchase price and will be paid directly to the hotel during your stay.

37- Some countries may have different applications concerning city, tourism, or local taxes. All kinds of city, tourism, or other taxes being applied in this way will be collected by the hotel from the guest upon entry or exit.

38- The distances given in the programs are based on maps. Travel times may vary due to traffic, weather conditions, the geographical location of the country being traveled to, roadwork, and other conditions.

39- The Agency may change the order of cities in the program and the main airline to be used, without disrupting the content of the program, due to mandatory situations or whenever deemed necessary.

40- The personal belongings, bags, suitcases, passports/identifications of individuals participating in the tour are the guests' responsibility, and the Agency shall not be held responsible for forgotten/lost/stolen items. In case removed items are found, all expenses incurred during the delivery to the country and/or person will be borne by the owner of the item.

41- Participants in the tour are required to carry their travel health insurance policy and any relevant medications and reports for any health issues with them.

42- For possible additional expenses during hotel check-in, official photo identification/passport and credit card or cash deposit may be requested by the hotel. The deposit requested during departure is a transaction between the hotel and the guest, and the Agency has no intervention in this.

Visa and Passport

1- Guests must ensure their passports are valid for at least 6 months from the date of travel completion.

2- To ensure a timestamp can be placed on your passport at customs/ border crossings, there must be at least 2 blank pages in your passport.

3- Being exempt from a visa or having obtained a visa for entry into the countries on this tour does not guarantee entry/exit, as the passport police have the authority to deny entry/exit, and the Agency is not responsible for this; responsibility lies with the passenger.

4- Non-Turkish citizens or those with dual citizenship traveling with another country's passport must individually consult the relevant consulates regarding the visa procedures applied by the country to be visited; otherwise, the Agency will not be responsible for any resulting consequences.

5- To avoid issues with customs police at the border crossing of the country to be visited due to torn, worn, wet, and/or damaged passports, it is necessary to renew the passports. Otherwise, responsibility lies with the passenger.

6- Guests under 18 years of age may be asked to present a document showing the joint consent of both parents when traveling alone or with only one parent during the entry and exit procedures of the country, hence it is advisable for guests under 18 and their parents to be sensitive to this matter.