"Now it's your turn to explore with Mutlutur! Mutlutur combines unforgettable routes in domestic and international cultural tours with comfortable and safe transportation services. Accompanied by our professional guides, check out our programs for fair, travel, and transfer services where you'll experience every moment to the fullest."
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Information We Collect
We may collect information such as your name, email address, contact details, and usage data to improve our services and provide a better experience.
How We Use Your Information
To provide, maintain, and improve our services
To communicate with you about updates and offers
To protect against fraud and ensure security
Data Security
We implement appropriate measures to safeguard your personal information against unauthorized access, alteration, or disclosure.
Your Rights
You have the right to access, update, or delete your personal data. Please contact us if you wish to exercise these rights.
By using our services, you agree to this privacy policy. We may update this policy occasionally and encourage you to review it regularly.
Frequently Asked Questions About 'Mutlutour - The Joyful Way to Travel. Traveling with Mutlutour is the Easiest!'
You can book our tours online through our website, by calling us at our contact numbers, or by visiting our office. Payments can be made online by credit card (securely via Iyzico), by bank transfer/EFT, or in cash/card at our office. Early booking discounts and installment payment options are available for some of our tours.
Our cancellation and refund processes are managed according to the timelines specified in our "Service Agreement" and "Cancellation and Refund Conditions" pages. Generally, cancellations made a certain period before the tour departure date offer a full refund, while last-minute cancellations may incur certain deductions due to prior accommodation and transportation reservations. For detailed information, please review our agreement or contact us.
As MutluTour, we provide departures from central locations, especially for our tours departing from Bolu. For all our domestic and international tours, we offer services accompanied by professional, experienced guides. Services such as transportation, guiding, and mandatory travel insurance specified in our tour programs are included in our package prices. You can check the details under the "Services Included in the Price" section in each tour program.
In our tour programs, main services such as transportation, accommodation, and guiding are generally included in the price. However, personal expenses, lunches or dinners not explicitly stated as "included" in the program, entrance fees to museums and historical sites, and extra services at hotels (such as minibar, room service, etc.) are the responsibility of our guests. You can clearly see these details in the "Not Included in the Price" section on each tour page.
Yes, we offer discounted price options for our child guests in our tours according to their age groups (generally 0–2 years and 3–12 years). Child discounts are valid on the condition of accommodation with two adults. In addition, we prioritize the comfort of our families in vehicle seating arrangements and hotel accommodations.
For our international tours that require a visa, we provide professional visa consultancy services regarding the preparation of the necessary documents and the application process. The visa fee and service charge are evaluated separately from the tour price. To make the process easier, we provide full support to our guests in terms of appointments and document preparation.
In order for our tours to depart on the planned dates, a minimum participation of 12 people is required for both accommodation tours and day trips. If the number of participants falls below this limit, you will be informed a certain time before the tour departure date (usually 2–3 days in advance), and options such as rescheduling, cancellation, or refund will be offered to you.