Service & User Agreement
1. Parties
Bolu Mutlu Trans San. ve Tic. Ltd. Şti. (hereinafter referred to as “mutlutour.com”) which operates the website www.mutlutour.com located at Aktaş Mh. Taşhancılar Cd. No:23/2 Merkez / BOLU. The internet user who becomes a member of the website www.mutlutour.com (hereinafter referred to as “MEMBER/USER”).
2. Subject of the Agreement
The subject of this Agreement is to determine the conditions for the MEMBER's use of the www.mutlutour.com website owned by Bolu Mutlu Trans San. ve Tic. Ltd. Şti. This agreement shall apply to all types of services provided, including vacation packages, tours, airline tickets, car rentals, and other services during the validity period of the Agreement, including updates used by the member.
3. Website Content
The accuracy and currency of the information available on the website www.mutlutour.com is continuously monitored. However, the information on the website may lag behind actual changes, and there may be discrepancies between the current status of the related service and the status indicated on the site. mutlutour.com does not guarantee or undertake any date or time regarding the currency, accuracy, conditions, quality, performance, merchantability, suitability for a particular purpose, completeness, or its effect on related or independent other information, services, or products. mutlutour.com reserves the right to make any changes and updates to the website content at any time. mutlutour.com cannot be held responsible for any reservation, sales, or information errors arising from these changes.
4. Right to Modify the Website
mutlutour.com reserves the right to change, reorganize, or suspend the website and all services, products, and conditions of site use available on the site without prior notice. Changes take effect at the moment they are published on the site and the use of the site or entry into the site will be deemed to have accepted these changes. This condition also applies to other linked web pages. mutlutour.com cannot be held responsible for any reservation, sales, or information errors arising from these changes.
5. Links Provided to Other Websites
mutlutour.com may provide links directly or indirectly to other websites through the www.mutlutour.com website. mutlutour.com does not guarantee the accuracy of the information on the linked pages and does not make any commitments or recommendations regarding the information. Any damages arising from the use of these sites are the sole responsibility of the member. mutlutour.com may condition access to such linked pages on its written consent and may terminate access to links it deems inappropriate at any time.
6. Site Information
Maximum care is taken to ensure the accuracy of the information published on the mutlutour.com website, acquired from collaborating suppliers and/or intermediary institutions; however, mutlutour.com cannot be held responsible if the services and facilities requested do not match the stated quality and availability. Photos of hotels and hotel rooms shown on the mutlutour.com website are for general information purposes only, and the room types acquired may not correspond to the photos published on the site. The status of pensions, hotel concepts, and star ratings may vary from facility to facility and from country to country. Renovation, maintenance, and renewal works are at the sole discretion of the relevant hotel, and suppliers/hotels shall make every effort to minimize any discomfort that may arise in such cases. On the mutlutour.com website, with the user’s cancellation right reserved, mutlutour.com holds the authority to correct the relevant price and total amount to be paid in case of any pricing errors, including those arising from supplier and/or intermediary institutions.
7. Reservation Cancellation or Change Statements
In all service transactions made through mutlutour.com, the reservation rules are deemed accepted. All cancellations and changes shall be made in accordance with the service contract accepted by users at the time of reservation.
For services purchased through mutlutour.com, the user shall contact mutlutour.com at every stage. Otherwise, in case the user makes changes, cancellations, new reservations, and acquires different services from the intermediary company, mutlutour.com does not accept any responsibility.
8. Notifications from mutlutour.com and USER Consent for Electronic Information
This agreement is signed electronically. mutlutour.com has the right to send the user information related to the service it has undertaken. Notifications sent to the user via e-mail are deemed delivered and received on the date of transmission of the e-mail.
This information may be sent; to the e-mail address specified by users when registering for the service via e-mail, means of access to a web site to be specified in the e-mail notification sent to the user when information is available, or through a pre-determined website generally established for this purpose.
9. Rights and Obligations of the Parties
The user who becomes a member of the www.mutlutour.com site guarantees the accuracy of all the information he/she provides. The user is responsible for all transactions made with their own information and all consequences arising from these transactions. mutlutour.com cannot be held responsible for information provided and transactions made by those under 18 years of age or those who are incompetent without the permission of their parents or guardians.
On the www.mutlutour.com website, the user/visitor is responsible for any forms, messages, and submissions sent via the internet, which are filled out and submitted, being threatening, provocative, disturbing, or containing content contrary to morals and law and for results that may harm the legal and personal rights of others. Users/visitors do not have the right to sell a product or service, do commercial advertising, or engage in similar commercial behavior by using these pages.
When using web services, the user is obligated to comply with relevant laws, the agreement, and notifications, keep the password for their service account confidential, and immediately report to mutlutour.com in case of any security breach related to the service.
10. Intellectual Property Rights
The owner of the website www.mutlutour.com is Bolu Mutlu Trans San. ve Tic. Ltd. Şti. The information, writings, images, brands, slogans, and other signs on this page, as well as the programs for the protection of intellectual property rights, the layout of the page, and the presentation of this website are the property of mutlutour.com or the organizations licensed by mutlutour.com. It is prohibited to copy, modify, publish, transmit, distribute, or sell any of the information on this website in whole or in part, through online or other media without prior written permission from mutlutour.com. Partial copying or printing of this information is only possible for non-commercial personal needs. Any disputes arising from accessing or using the www.mutlutour.com website will be subject to Turkish law, and Bolu Courts shall have exclusive jurisdiction in resolving such disputes. mutlutour.com reserves the right to initiate legal proceedings in the country where the user is located.
11. Termination of the Agreement
This agreement shall remain in effect until the member terminates their membership or until mutlutour.com terminates the membership. mutlutour.com may unilaterally terminate the agreement by cancelling the membership if the member violates any provision of the membership agreement.
12. Resolution of Disputes
The Bolu Courts and Execution Offices shall have jurisdiction over disputes arising from this agreement.
13. Effect
The user’s registration for membership signifies that the user has read and accepted all the provisions in the agreement. This Agreement is executed and comes into force upon the user becoming a member.
TOUR SALES AGREEMENT
1-) General Terms
The tour program is executed by the guide. Therefore, in cases requiring changes in the program due to weather conditions, the location of the accommodation hotel, etc., the guide may make changes in the course of the program, provided the program is fulfilled completely.
Bolu Mutlu Tourism has no responsibility for tours that cannot be conducted due to weather conditions, etc. Force majeure.
Our tours consist of hotels, buses, tour programs, museum and site entrance fees, and guiding services as a whole; they cannot be considered separately. Refund for services not used will not be made, except for force majeure. Children aged 0-6 may not be provided with a bed during hotel accommodation. Child discounts apply to one child accompanied by two adults. Seat numbers are not provided at the time of reservation. On tours with more than two nights' accommodation, a rotation will be applied in the seating arrangement inside the vehicle; our guests participating in the tour are deemed to have purchased the tour with the knowledge that they must comply with this rotation.
The hotels specified in the program are preferred accommodation facilities. Depending on the density of the regions and hotels, changes may be made to the same standard and star category or a higher class hotel. The specified lunch or break points in the program may change, provided they are of the same standards. If a sufficient number of participants is not reached, the tour will be canceled or transferred to the next week. In such a case, Bolu Mutlu Tourism is obliged to inform its guests personally at least 2 (two) days beforehand.
The latest circular invalidates the previous one. 21.02.2024
2-) Tiered Pricing System
Our cultural tours apply a tiered pricing system. As the reservation amount within the package tour offered for sale increases (as the occupancy rate of the tour increases), prices increase tier-wise. In such a case, prices cannot be fixed without receiving an advance payment.
3-) Cancellation Insurance Package
The cancellation insurance package allows you to cancel your purchased package tour up to 72 hours before the start date, without providing a reason. After cancellation, the entire amount of the tour fee you paid will be refunded in accordance with your method of payment, without any deductions. The Cancellation Insurance Package Fee is 150 TL per person for tours with less than 3 nights' accommodation, and 350 TL per person for tours with 3 nights or more accommodation.
This package cannot be added to Tours with Airplane, Train, and Ship Transportation.
4-) Scope of Compulsory Travel Insurance No. 1618
This covers the agency’s bankruptcy or any reason preventing the provision of the package tour service. It does not cover health insurance or treatment costs.
5-) Licensed Professional Guides
They are qualified individuals who have graduated from courses offered by the Ministry of Tourism or from University Tourism Guidance departments, have received training in history, geography, art history, archaeology, literature, theology, psychology, etc., and have successfully passed foreign language exams, well-versed in the culture and special flavors of the visited areas.
6-) Our Transportation Vehicles
Buses; Mercedes Travego 46+1 Seats, Temsa Safir 46+1 Seats, Mercedes Tourismo 46+1 Seats, Man Fortuna 46+1 Seats,
Midi buses; Otokar Sultan Maxi 31+1 Seats, TEMSA POWERBUS 35+1+1, Otokar Sultan Mega 35+1 Seats, Isuzu Turkuaz 31+1 Seats
Minibuses; VW CRAFTER 15+1 or 19+1 Seats, Mercedes Sprinter 15+1 or 19+1 Seats
7-) CANCELLATION REFUND CONDITIONS:
I- PAYMENTS
A)At the time of registration, at least 35% of the reservation fee must be paid, and the remaining balance must be paid no later than 3 days before the trip starts. If the mentioned payments are not made within the specified time, the reservation will be canceled, and 35% of the amount will be charged as a withdrawal compensation to the consumer.
B)Consumers who purchase discounted services are obligated to pay the full fee of the service at the time of registration.
C)For special products and services, the balance must be paid at least 60 days before the start of the service. The withdrawal compensation is the same as in I/A.
D)On day tours, the entire tour fee is collected at the time of registration; no pre-reservation is available.
II- CANCELLATION-TRANSFER
1)The agency may cancel or postpone the trip due to a lack of sufficient confirmed registrations that hinder the start or continuation of the trip or due to adverse weather conditions, road obstacles, strikes, terrorism, fog, war, war threats, unpredictable technical issues, and all force majeure. In such case, there is no right to compensation for the consumer.
2)A) If the consumer requests cancellation of the tour up to 15 days before the service starts, the entire amount paid will be refunded.
B)If the consumer requests cancellation of the service up to 15 days before it starts, the entire amount paid will be refunded. If the consumer cancels the contract 15-7 days before the start of the service, they agree and undertake to pay 35% of the trip cost; if canceled less than 7 days before, they undertake to pay the entire amount to the agency. Changes to the date made by the consumer are considered a cancellation (the date change is at the company's discretion).
C)In case of cancellation/transfers of discounted services, the consumer agrees to pay 35% of the service fee up to a complete 15-7 days in advance; if requested less than 7 days before the start of the service, the consumer agrees and undertakes to pay the full service fee to the Agency.
D)The cancellation and refund processes for cruise tours will follow the cancellation and refund conditions of the shipping company being traveled. Accordingly; for cruise travel, cancellations made up to 77 days after confirming the reservation incur a service fee of 100 Euros; For cancellations between 76 - 60 days, 25% of the total reservation amount; between 59 - 45 days, 40%; between 44 - 31 days, 60%; between 30 - 21 days, 80%; and between 20 - 0 days, 100% cancellation penalty will apply. For package tours involving flights, the airline's cancellation conditions will apply based on the status of the issued plane ticket.
E)The consumer or their immediate relatives' illnesses that hinder their regular activity or deaths can exempt from the cancellation/transfers if verified by an official report from a fully equipped state hospital, submitted in writing before the start of the service.
3)The consumer may transfer the tour to a person of their choice with written notification to the agency up to 7 days before the start of the service. The transferee shall be jointly liable with the transferor for all expenses and liabilities arising from the transfer.
4)If the consumer fails to inform the agency in writing that they will participate in the service they have missed the start of, the agency has the right to cancel all reservations and services made in the consumer's name after 24 hours. In such cancellations, no refunds will be made to the consumer.
5)The agency reserves the right to partially or fully cancel the announced or registered tours before the start of the trip, provided it notifies the consumer. It may also change the hotel names in the trip scope, transport vehicles and their departure points, and the visiting sequences of the places specified in the program.
6)For flight reservations, the airline conditions apply. No cancellations or changes can be made for promotional tickets. Promotional tickets are valid only when accompanied by hotel reservations. In case of hotel reservation cancellations, the total payment amount will include the full price of the airline ticket.
7)Passengers traveling domestically must arrive at the airport at least 1.5 hours before the flight, and travelers with international flights must arrive at least 2 hours prior to the flight. Identity cards are required for domestic flights, and passports for international flights (these documents are processed according to the names indicated on them). Driving licenses are not valid as identification for flights.
8)For accommodation tours, cancellation compensation will be as per tII/1)A. The agency may cancel or postpone the tour due to a lack of sufficient confirmed registrations that hinder the start or continuation of the trip or due to adverse weather conditions, road obstacles, strikes, terrorism, fog, war, war threats, unpredictable technical issues, and all force majeure. In such cases, the consumer will have no right to claim compensation.
9)For day tours, cancellation compensation will also be as per tII/1)A. The agency may cancel or postpone the trip due to lack of sufficient confirmed registrations that hinder the start or continuation of the trip or due to adverse weather conditions, road obstacles, strikes, terrorism, fog, war, war threats, unpredictable technical issues, and all force majeure. In such cases, the consumer will have no right to compensation.
III-GENERAL PROVISIONS
1)The responsibility related to the baggage and its content lies with the owner. The consumer is obliged to comply with the laws and customs to which the vehicle and accommodation facility is subject.
2)In case of baggage loss or damage resulting from the provider's gross negligence; if the consumer has a loss or damage report made from the agency, for the value or characteristics of the lost items in the baggage, regardless of their material and moral value, up to half of the portion of the trip's total cost attributable to transportation will be paid by the agency to the baggage owner consumer. The agency is liable for every loss of items declared in writing and along with their value, to a maximum of the transportation fee of the trip.
3)Purchased service does not include VISA PROCEDURES and SERVICES. If requested, the agency may assist its guests in applying for visa procedures for a fee. In visa procedures wherein the agency acts as an intermediary, the direct parties are the passenger and the consulate, and the agency is not responsible for any problems that may arise.
4)The agency is liable for events arising after the start of the service due to force majeure, circumstances for which the consumer is liable, and personal responsibilities of third parties. In the cases related to the agency's liability, it may provide compensation to the consumer by way of either returning the amount or service under the TÜRSAB Kütahya Table provisions that are adverse to the consumer, or providing alternative arrangements. Taking and using additional or substitute services by the consumer will eliminate the right to complain about the refund and damages.
5)The consumer agrees to follow the rules communicated by the guide, facility, agency, and vehicle authorities regarding the purchased service, and to respect the lives, property, and peace of third parties, otherwise, it is acknowledged that they will not be entitled to receive the service and that they have no right to compensation.
6)If the consumer claims that the provided service is defective, they must notify the agency's representative of the reasons in writing for leaving the tour. Otherwise, the consumer will not be deemed to have left the tour and will be considered to have utilized and benefited from the service.
7)It is the good faith consumer's duty to report the issues they are complaining about to the agency in writing during the performance of the service, as it reflects their obligation to cooperate and act diligently.
8)Consumers with no signature on the contract but who are participants in the service subject to this contract are deemed to have accepted and guaranteed the contract provisions by having consumers (or) participating consumers read and sign the contract. The agency reserves the right to reclaim from consumers who have signed the contract for any excess amount paid or service fee.
9)According to Article 12 of Law No. 1618; when purchasing a package tour service, insurance is in place for cases of missing or non-delivered package tour services. The scope of this insurance is limited to the package tour cost.
10)For tours departing abroad, according to legal regulations, minors under the age of 18 traveling separately from one of their parents must obtain a notarized consent letter from the parent not accompanying them and carry this document while traveling.
11)The consumer has the right of withdrawal within (7) days from the effective date of this contract if they notify the agency in writing and submit the originals of the tour registration forms; after which the service fee will be refunded to the consumer within 10 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal charges will not be refunded.
12)In cases of partial or complete non-compliance with the contract by the agency, the provisions of the TÜRSAB Kütahya Table shall apply for calculating the compensation to be paid.
13)The consumer declares that they have read and understood all preliminary information regarding the quality, sales price, payment method, and implementation of the service, and have given electronic consent accordingly.
THEY HAVE READ, UNDERSTOOD, AND ACCEPTED THIS AGREEMENT PREPARED ON BEHALF OF THE SERVICE RECEIVER(S) AND HAVE RECEIVED COPIES OF IT.
Date: ..... / .../ ........
Customer Representative:
Reservation Owner:
8-) An additional cruise tour contract will be signed for cruise tours.
9-) DISPUTES AND COMPETENT COURT
The parties agree that Turkish Law shall apply to any disputes arising from the application and interpretation of this Agreement, and that the Bolu Courts and Execution Offices shall be competent.